MADFACE takes your privacy seriously and treats all your personal data as confidential. This privacy policy describes how we handle your personal data and for what purposes we use it. This policy applies when you contact us via our website, a promotion or any other communication channel.
INFORMATION ABOUT US
MADFACE is the trade name of the company MADFACE SARL - Internet Service. MADFACE SARL is the data controller responsible for the protection of personal information that you provide us. It is a French company, whose address is: MADFACE SARL - Service Internet - Quartier Poirier, 97227 Sainte-Anne (MARTINIQUE).
DATA COLLECTED
Website: If you place an order or create an account on our site, MADFACE SARL will collect your first name, last name, billing address, shipping address, contact information (including email and phone numbers), gender and password. We will also keep details of all your orders. We will collect information about your use of our site. We do not store your payment card details. Financial transactions are done directly and securely with our payment service provider.
Contests: If you enter one of our contests, MADFACE may ask you for your name, e-mail address, home address and gender.
Customer Service: If you contact our customer service department, MADFACE will ask you for your name, e-mail address, home address and the reason you are contacting us.
Direct Marketing Consent: When you contact us through one of these communication channels, we ask you if you wish to receive our newsletter and other marketing communications from us. If you agree, MADFACE will record this consent in your customer profile.
THE PURPOSES FOR WHICH WE USE YOUR DATA
Internet: When you place an order or create an account on our site, we use your personal data to:
• process your orders, communicate with you about your orders and deliver your items;
• update our files and maintain your account with us;
• prevent or detect fraud ;
• ask for your opinion on our products, our website and our services;
• conduct market research;
• track your browsing history on our site so that we can (1) provide you with information and suggestions that will enhance your browsing experience and (2) improve our site and the services we offer to you and the public in general.
Contests: If you enter a contest, we will use your personal information to administer the contest.
Customer Service: If you contact our customer service department, we will use your personal data to process and respond to your requests.
Direct Marketing: If you have agreed to receive marketing communications from us, we will use your personal information to keep you informed about MADFACE products, promotions, contests and special offers that may be of interest to you. These notifications will be sent to you online (via e-mail in the form of a newsletter, via social media or via a search engine in the form of banners and advertisements).
HOW LONG WE KEEP YOUR DATA
We will retain your data for the following periods:
Internet: If you create an account on one of our sites, we will keep your personal data in the site's database for ten years after your last order. The data related to each of your orders will be kept for ten years.
Contests: If you enter a contest, we will delete your personal data as soon as the contest is over.
Customer Service: If you contact our customer service department, we will retain your personal data for ten years.
HOW TO WITHDRAW CONSENT TO DIRECT MARKETING
If you have agreed to receive marketing communications from us, you may terminate that agreement at any time by :
• sending us an e-mail to the address assistance@madface. net with the word "unsubscribe" in the subject line;
• clicking on "unsubscribe me" or "if you wish to unsubscribe from the MADFACE newsletter, click here" in an email you received from us;
• going to the "My Account" section on the website and changing your account settings.
Please allow us up to 15 days to process your unsubscribe request.
To learn how to disable cookies, see the Cookies section below.
DISCLOSURE OF YOUR DATA
We may share your personal data with any company within the MADFACE SARL group for the purposes set out in this Privacy Policy.
We will not disclose your personal information to any third party, except in the following cases:
• If you have consented to receive marketing communications, we may share your data with third parties who provide us with email distribution services or with social media companies who provide us with their digital marketing services.
• We will share your personal information with our business partners who process and fulfill orders and with our logistics and other service providers so that they can process your orders, deliver your items and provide you with customer service.
• We may also share your personal information with agencies that conduct market research and analysis on our behalf. They may contact you by e-mail or telephone to ask for your opinions and feedback on our products, website and services.
All such disclosures will be made under contract to ensure confidentiality, and in accordance with current data protection legislation.
We may also use statistics and aggregate data to monitor the use of the website, which will help us develop the website and our services. We may share this aggregate data with third parties, but these statistics will not contain any information that would identify an individual.
COOKIES
A cookie is a small file of information sent to your computer, cell phone or other device when you visit a website. Cookies are sent by a web server to a web browser to allow the server to collect information from the browser, so that it can recognize your device on future visits.
When you visit our site for the first time, we ask you if you accept our cookies. We use cookies to keep track of your current shopping session, to personalize your experience, to store items in your shopping cart, and to try to show you targeted ads and offers.
• If you click to accept the cookies, you authorize MADFACE SARL to use your personal data for these purposes.
• If you do not accept our cookies, the functionality of our website will be very limited.
Most browsers allow you to disable cookies. If you would like to know how to do this, please see the Help section in your browser menu. However, if you do not accept cookies, your user experience on our site may be affected, and you will not be able to purchase products on our site.
You can disable cookies by following the instructions below:
For Internet Explorer™:
https://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
Pour Safari™:
https://support.apple.com/kb/ph21411
Pour Chrome™ :
https://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
Pour Firefox™:
https://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies
Cookies can be separated into four categories:
• Category 1: Strictly Necessary Cookies - These cookies are essential to the normal operation of the website, for example to remember the items in your shopping cart.
• Category 2: performance cookies - This type of cookie collects anonymous information about how visitors use our site, and data from different users is merged to allow us to improve the operation of the site. For example, we use Google Analytics cookies to better understand how customers arrive at our site, how they navigate our site, or how they use our site, so that we can highlight areas that can be improved, such as navigation, shopping experience, and marketing campaigns. The data stored by these cookies never displays any personally identifiable information about an individual.
• Category 3: Functionality Cookies - These cookies remember choices you make such as language or search settings (size, color or product line). They can be used to personalize your visits, providing a more enjoyable experience that is tailored to your selections. This information is also merged with that of other users in an anonymous manner to help us improve the operation of the site. For example, our Saved Items feature uses a cookie to remember which products you have saved while browsing our site.
• Category 4: Targeting Cookies - These cookies collect information about your browsing habits in order to serve ads that are relevant to your interests. They remember which sites you have visited and this information is shared with other parties, such as advertisers. For example, we use third-party companies such as Google Adwords, Criteo and Effiliation MasterTag to serve you targeted ads when you visit other sites.
PROTECTION OF YOUR DATA
Our website protects your personal data using the most up-to-date procedures in the industry. We also protect the security of your data during transmission by using Secure Sockets Layer (SSL) encryption software.
We have put in place all security measures physically within our power to protect against the loss, misuse or alteration of the information you have provided to us.
ACCESS, CORRECTION AND DELETION OF YOUR DATA
If you would like to access the information we hold about you or if you would like us to correct or delete your data, please email us at support@madface. net. If you ask us to delete data, please note that we are entitled to keep a record of our transactions with you for legal and audit purposes for the period of time indicated in section 4 ("How long we keep your data").
CONTACT AND COMPLAINTS
We are always happy to respond to our customers (even if it is a complaint). We are grateful for the time you spend providing us with the necessary information to make our customers completely satisfied with our services. Our hope is that you will return to the site and recommend it to your friends and family. Please feel free to contact the MADFACE customer service team, who will be happy to answer any questions or comments you may have, especially regarding this statement, or if you wish us to stop processing your personal information.
You can contact customer service at assistance@madface.net
MADFACE SARL - Internet Service - Quartier Poirier, 97227 Sainte-Anne (MARTINIQUE)